Chesapeake Ceramic Supply Inc.

Policies & Shipping
Terms & Conditions


	LAST REVISED: JANUARY 2004
	CONTENTS Pricing Minimum Web Order Shipping Damage (UPS) Damage (Motor Freight) Shortages Payment (UPS Shipments) Payment (Motor Freight) Returns Free-Freight Program

	Pricing		Prices and case packs are subject to change in accordance with current manufacturers policies. If you wish to be notified of any changes before your order is shipped, please indicate so in the comments or special instructions section of your order before submitting.

	Minimum Web Order		The minimum wholesale website order is $100. If you are a retail/hobbyist customer please fax, call, or email us for pricing information.

	Shipping		We will make every effort to select the lowest cost method of shipping your order to you. Small orders are normally shipped by UPS and larger orders by Motor Freight. UPS is responsible to bring your package inside: Motor Freight carriers are responsible to bring the boxes to the tailgate of their truck only (unless other arrangements have been made.) Please see the following nationwide free-freight program available to our customers. All orders not qualifying for these programs will have applicable shipping charges added to the final invoice.

	Damage (UPS)		Your order will be packed to arrive in good condition. Please look on your invoice (attached in a plastic sleeve on the outside of one box) for the number of boxes shipped. After assuring that you have all boxes please open and inspect your shipment within 48 hours. If there is damage please call UPS at 800-742-5877 to file a claim -- you will need the label off the box for details, then call us and give us the claim number. We will issue credit to your account and manage the claim from there.

	Damage (Motor Freight)		Boxes are stacked and shrink wrapped on a pallet for one step handling to reduce or eliminate extra handling damage. If you detect any obvious damage upon delivery, note the damage directly on the delivery ticket before signing it. Contact the carrier and tell them you want to file a claim, then give us a call and we will manage the claim and issue credit to your account.

	Shortages		Each order is double checked for accuracy. Please check your order carefully against your packing list/invoice attached to the outside of one box. Report any discrepancies to us within 48 hours of receipt.

	Payment (UPS Shipments)		Visa, MasterCard, prepayment by check or COD (UPS charges $9 for COD)

	Payment (Motor Freight)		Visa, MasterCard or prepayment by check. Orders cannot be shipped COD.

	Returns		Please contact us for a return authorization number before shipping any goods back to us. We will pay return shipping charges only on items mis-shipped or defective. All other returns must be shipped at the cost of the purchaser. A 20% restocking fee is charged for returns. Special order items are not returnable.

Free-Freight Program

Nationwide Free-Freight Minimums

Combinations Orders
Bisque, Paints, Glaze, Gallons, 5-Gallon Pails.
(Excludes molds, slip, production equipment such as kilns, slab rollers, wheels, etc.)

Paint/Supply Only Orders
Paints, Brushes, Tools, Sponges, Stencils, etc.
(Excludes bisque, molds, slip, gallons, 5-gallon pails, racks, etc.)

*There is a Extra Fee for: Inside Delivery, Residential Delivery and Lift gate Delivery.

	Combo Via Freight Truck	Paint/Supply Via UPS
Alabama	$500	$200
Alaska (to WA)	$500	$300
Arizona	$500	$300
Arkansas	$500	$200
California	$500	$300
Colorado	$500	$300
Connecticut	$500	$200
Delaware	$500	$200
Florida	$500	$200
Georgia	$500	$200
Hawaii (to CA)	$500	$300
Idaho	$500	$300
Illinois	$500	$200
Indiana	$500	$200
Iowa	$500	$200
Kansas	$500	$300
Kentucky	$500	$200
Louisiana	$500	$200
Maine	$500	$200
Maryland	$500	$200
Massachusetts	$500	$200
Michigan	$500	$200
Minnesota	$500	$200
Mississippi	$500	$200
Missouri	$500	$200
Montana	$500	$300
Nebraska	$500	$300
Nevada	$500	$300
New Hampshire	$500	$200
New Jersey	$500	$200
New Mexico	$500	$300
New York	$500	$200
North Carolina	$500	$200
North Dakota	$500	$300
Ohio	$500	$200
Oklahoma	$500	$300
Oregon	$500	$300
Pennsylvania	$500	$200
Rhode Island	$500	$200
South Carolina	$500	$200
South Dakota	$500	$300
Tennessee	$500	$200
Texas	$500	$300
Utah	$500	$300
Vermont	$500	$200
Virginia	$500	$200
Washington	$500	$300
Washington D.C.	$500	$200
West Virginia	$500	$200
Wisconsin	$500	$200
Wyoming	$500	$300


Help \| Policies & Shipping \| Home \| Search
Chesapeake Ceramic Supply Inc. 4706 Benson Ave. Baltimore, MD 21227 USA Email: info@ceramicsupply.com © 2002,2003,2004 Chesapeake Ceramic Supply Inc.	phone: 410-247-1270 orders: 1-800-962-9655 fax: 410-247-1708 hours: Mon-Fri 8am-4:30pm

Internet and e-business solutions from Aspitel, Inc.