Chesapeake Ceramics

$500 Nationwide Free Freight Minimums!


 Combination Orders
$500*
 Color/Supply Only Orders $200*
Bisque, Color, Glaze, Half-Gallon & Gallon Pails. (Excludes classes and production equipment such as kilns, slab rollers, wheels, slip, clay, molds, racks.) Color, Brushes, Tools, Sponges, Stencils, etc. (Excludes  classes, bisque, molds, slip, half-gallons, gallons, 3+ gallon pails, racks, clay.)

 
  Shipping Charges for US Orders Under $500
 $0.00 - $49.99  Published FedEx Rates Apply
 $50.00 - $99.99   25%
 $100.00 - $299.99  20%
 $300.00 - $499.99  15%

Minimum order on freight-free shipments must come from available stock. If any of your selected items are our of stock, please choose additional products to reach your minimum. We do not pay shipping on back orders.

Orders will be delivered by the most cost-effective means available. Freight-free covers normal delivery charges which include bringing the order to the tailgate of the motor-freight truck. Customers are responsible for moving the order from the tailgate of the truck into their business. Customers can request a lift-gate truck or inside delivery at the time of their order, but must pay all associated fees from the shipping company. Additional fees may apply for residential or limited-access deliveries by motor-freight truck.

If a customer requests an alternate shipping method from the one offered by Chesapeake Ceramics, they are responsible for any additional cost of the selected shipping method.

Freight-free orders for Alaska and Hawaii will be shipped to the customer’s freight forwarder in Washington or California, respectively.

Additional Charges:

For orders that include clay, a shipping surcharge of $15.00 per 50-pound box of clay will be added to the invoice. This surcharge may be waived for freight orders in excess of $500 with fewer than 4 boxes of clay. 

Orders with glaze pails may be subject to additional charges.

Orders sent via Priority Mail are not eligible for freight-free service.



Damage:

Bisque is packed to arrive in good condition. If there is obvious damage upon arrival from the carrier, the customer is responsible to photograph and note the damage in writing on the carrier’s paperwork. For motor freight shipments, the customer is responsible for immediately contacting the carrier to file a damage claim. Once the claim has been filed, contact Chesapeake Ceramics to pass the claim information on to us. Boxes must be opened and inspected within 72 hours of their arrival. Contact Chesapeake Ceramics with the invoice number, stock number, and quantity of any damaged items and we will post a credit to your Chesapeake account. Unused credits will expire after one year of the issue date. Please note that photo documentation is required prior to issuing credit for damage in excess of $50.
***For all freight orders: If there is any noticeable damage to the boxes or pallets on all freight orders, please make sure this is recorded on the delivery receipt before the customer accepts delivery.***

Shortages:

Each order is double checked for accuracy to avoid shortages. Please check your order carefully against your packing list, which is attached to the outside of one of the boxes in a plastic sleeve. Shortages must be reported within 72 hours of receipt of the order.

Returns:

You must contact us to request a return merchandise authorization number prior to returning any goods. There is a 25% restocking fee for any returns, and shipping charges for the return must be paid by the customer prior to the
return. Credit can only be offered on product that is returned in its original condition and packaging.

Payment:

Visa, Mastercard, Discover, American Express, or prepayment only. COD is only available with FedEx shipments and extra fees apply. Prior approval is required for COD services.

*Freight-free minimum applies to the continental US only. Hawaii and Alaska are not eligible.





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Privacy Policy

This Privacy Policy governs the manner in which Chesapeake Ceramics LLC collects, uses, maintains and discloses information collected from users (each, a "User") of the https://www.chesapeakeceramics.com/ website ("Site"). This privacy policy applies to the Site and all products and services offered by Chesapeake Ceramics LLC.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Chesapeake Ceramics LLC may collect and use Users personal information for the following purposes:
  • - To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • - To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • - To improve our Site
    We may use feedback you provide to improve our products and services.
  • - To process payments
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • - To run a promotion, contest, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • - To send periodic emails
    We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy

Chesapeake Ceramics LLC has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Chesapeake Ceramics LLC
https://www.chesapeakeceramics.com/
4706 Benson Ave Baltimore, MD 21227
4102471270
sales@chesapeakeceramics.com

This document was last updated on October 17, 2014